Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vruzend.gb@gmail.com. 

You can always contact us for any return question at vruzend.gb@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Please note the disclaimer for every BMS. This is listed with every BMS and/or we send it out in writing together with every sale:

DISCLAIMER: This item is a sophisticated electronic controller. You will need skill and knowledge to install it and use it. You will need to have done research, some available on YouTube - search "eBike School" and "Jehu Garcia" by example to find out what a bms is, what it does and especially how to install it. Wiring diagrams and how to use the bms are found on this listing. It will not be possible to return this item once opened and used, but most especially due to use or damage caused by negligence or lack of knowledge.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.